Refund policy

 

RETURN & REFUND POLICY

All orders are eligible for a return/exchange within 14 days of receipt. Items must be unworn, unwashed, and have all hangtags attached. Within the 14 day time frame you can return your items without any given reason. Damaged, soiled or incomplete Products will not be accepted.

All orders from outside the European Union and all B2B orders are considered final and not eligible for a return/exchange.

If you would like to return or exchange your order, please contact us at info@labwearstudios.com with the subject line of “Return/Exchange-Your Name-Order Number”. Please include your order number, contact information, and reason for your return (if you choose to). Your e-mail must be sent within the 14 day time frame.

Return and exchange costs are at the expense of the customer.

COMPLAINTS

We aim to ensure full client satisfaction; this is why all our garments undergo multiple in-line quality controls during the production process and before being shipped.

With all products, slight variations in color, size, and weight are to be expected. Measurements have a tolerance of +/- 2cm to the measurements indicated in the size chart on the tech pack. The weight has a tolerance of 5% to the indicated weight in grams per square meter (gsm).

Discoloration, changes in the material, shrinkage, or other damage caused by improper handling or washing errors are also not grounds for complaint.

In case of a justified complaint, we are entitled to choose between granting a replacement delivery, amending the affected products, or a partial refund.

All claims must be made within three calendar days of receipt of the order.

We are not responsible for the risk of loss or damage during return shipment.

By using our website, registering an account, or making a purchase, you hereby consent to our return & refund policy and agree to its terms.